Service Desk
A list of all Set3 content categorised as Service Desk
Latest Updates for ManageEngine ServiceDesk Plus Cloud
12 November 2024
Discover the latest ServiceDesk Plus Cloud updates, including new features, fixes, and enhancements.
Read moreLatest Updates for ManageEngine ServiceDesk Plus On-Premise
29 October 2024
Discover the latest ServiceDesk Plus updates, including new features, fixes, and enhancements.
Read moreCreating ServiceDesk Plus Requests From a Microsoft Teams Chat
18 September 2024
Find out how ServiceDesk Plus Cloud can help you create requests directly from a Microsoft Teams chat.
Read moreServiceDesk Plus Workshop – London and Manchester, Oct 10 & Oct 12
30 August 2023
To those who sign up, ManageEngine is offering a special workshop that delves into the crucial information that will help you get the most from…
Read moreHow Deluge Can Help Automate Your ServiceDesk Plus Cloud
19 July 2023
At Set3 Solutions, we test and implement ServiceDesk Plus Cloud features, including Deluge scripts, so you don’t have to. With over two decades of expertise,…
Read moreBring Your Azure AD Users To ServiceDesk Plus Cloud
23 June 2023
We often find that our customers frequently wish to combine their Azure AD with their helpdesk solution. In order to import and maintain synchronisation of…
Read moreRebrand Your Title And Logo In ServiceDesk Plus
31 October 2022
An interesting conversation regarding rebranding ServiceDesk Plus has come up recently. A customer had used themes and custom logos to change the appearance of their…
Read moreSecurity Advisory – Important Security Fix Released for ManageEngine ITSM Products
31 October 2022
Product Name Affected Version(s) Fixed Version(s) Fixed on ServiceDesk Plus 14000 series13000 series12000 series11300 series 14004130121200911315 27/10/2022 ServiceDesk Plus MSP 13000 series10600 series10500 series 130011061010538…
Read moreMail Fetching Down? Switch From Basic to Modern in ServiceDesk Plus Cloud
28 October 2022
As of October 2022, Microsoft has disabled Basic Authentication* on their applications and is now forcing users to use Modern Authentication. This sudden change may…
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