Service Desk
A list of all Set3 content categorised as Service Desk
Latest Updates for ManageEngine ServiceDesk Plus Cloud
3 September 2026
Discover the latest ServiceDesk Plus Cloud updates, including new features, fixes, and enhancements.
Read moreLatest Updates for ManageEngine ServiceDesk Plus On-Premise
27 August 2026
Discover the latest ServiceDesk Plus updates, including new features, fixes, and enhancements.
Read moreMigrating to ServiceDesk Plus Cloud: What Moves, What Doesn’t
19 May 2026
Migrating from ServiceDesk Plus on-premise to the cloud edition is not a straightforward lift-and-shift. The two versions share similar functionality but differ significantly under the…
Read moreAutomatically Creating Notes from Worklogs in ServiceDesk Plus Cloud
6 May 2026
If your team logs worklogs in ManageEngine ServiceDesk Plus Cloud and you want that activity automatically reflected as a note on the request, you’ll be…
Read moreConnecting Confluence to ServiceDesk Plus Cloud: What You Need to Know
11 March 2026
If your organisation uses Confluence as a knowledge base but wants to keep the IT team on ManageEngine ServiceDesk Plus Cloud, you’ll be pleased to…
Read moreConnect a Microsoft 365 Mailbox to ServiceDesk Plus Cloud
18 February 2026
This is a short post detailing how to connect a Microsoft 365 mailbox to ServiceDesk Plus Cloud, which is essential if you want emails to…
Read moreServiceDesk Plus: Reset Admin Account Even with 2FA
3 October 2025
If you need to reset an admin account in ServiceDesk Plus, getting locked out of your environment can be stressful, especially when two-factor authentication (2FA)…
Read moreServiceDesk Plus Automatic Replies: How to Keep Your Help Desk Efficient
17 September 2025
Automatic replies and notification loops can quickly overwhelm your help desk, turning a few minor emails into a flood of unnecessary tickets. In this post,…
Read moreWhat Happens When You Delete a Technician in ServiceDesk Plus Cloud?
11 August 2025
Data loss nightmares keep IT managers awake at night — and for good reason. When one of our clients was preparing to delete a technician…
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