Service Desk
A list of all Set3 content categorised as Service Desk
Latest Updates for ManageEngine ServiceDesk Plus Cloud
20 May 2026
Discover the latest ServiceDesk Plus Cloud updates, including new features, fixes, and enhancements.
Read moreMigrating to ServiceDesk Plus Cloud: What Moves, What Doesn’t
19 May 2026
Migrating from ServiceDesk Plus on-premise to the cloud edition is not a straightforward lift-and-shift. The two versions share similar functionality but differ significantly under the…
Read moreAutomatically Creating Notes from Worklogs in ServiceDesk Plus Cloud
6 May 2026
If your team logs worklogs in ManageEngine ServiceDesk Plus Cloud and you want that activity automatically reflected as a note on the request, you’ll be…
Read moreLatest Updates for ManageEngine ServiceDesk Plus On-Premise
16 April 2026
Discover the latest ServiceDesk Plus updates, including new features, fixes, and enhancements.
Read moreConnecting Confluence to ServiceDesk Plus Cloud: What You Need to Know
11 March 2026
If your organisation uses Confluence as a knowledge base but wants to keep the IT team on ManageEngine ServiceDesk Plus Cloud, you’ll be pleased to…
Read moreConnect a Microsoft 365 Mailbox to ServiceDesk Plus Cloud
18 February 2026
This is a short post detailing how to connect a Microsoft 365 mailbox to ServiceDesk Plus Cloud, which is essential if you want emails to…
Read moreServiceDesk Plus: Reset Admin Account Even with 2FA
3 October 2025
If you need to reset an admin account in ServiceDesk Plus, getting locked out of your environment can be stressful, especially when two-factor authentication (2FA)…
Read moreServiceDesk Plus Automatic Replies: How to Keep Your Help Desk Efficient
17 September 2025
Automatic replies and notification loops can quickly overwhelm your help desk, turning a few minor emails into a flood of unnecessary tickets. In this post,…
Read moreWhat Happens When You Delete a Technician in ServiceDesk Plus Cloud?
11 August 2025
Data loss nightmares keep IT managers awake at night — and for good reason. When one of our clients was preparing to delete a technician…
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