Service Desk
A list of all Set3 content categorised as Service Desk
Security Advisory – Important Security Fix Released for ManageEngine ITSM Products
31 October 2022
Product Name Affected Version(s) Fixed Version(s) Fixed on ServiceDesk Plus 14000 series13000 series12000 series11300 series 14004130121200911315 27/10/2022 ServiceDesk Plus MSP 13000 series10600 series10500 series 130011061010538…
Read moreFixing ServiceDesk Plus Mail with Modern Authentication
28 October 2022
Fixing ServiceDesk Plus mail with modern authentication became essential in October 2022, when Microsoft permanently disabled Basic Authentication across its applications, enforcing the use of…
Read moreTrack That Asset With ServiceDesk Plus
28 October 2022
Asset lifecycle management seems to be cropping up recently. In ManageEngine ServiceDesk Plus, the Asset State field is used to manage this process. First, when…
Read moreOn-Premise Endpoint Central* ServiceDesk Plus Integration Licensing
27 October 2022
* Endpoint Central formerly known as Desktop Central The native use of Endpoint Central’s agent technology has greatly improved the asset scanning capabilities of ServiceDesk…
Read moreSecurity Advisory – Unauthenticated local file disclosure vulnerability – ServiceDesk Plus, ServiceDesk Plus MSP, SupportCenter Plus & AssetExplorer
8 July 2022
CVE ID: CVE-2022-35403 Product Name Severity Affected Version(s) Fixed Version Fixed On ServiceDesk Plus High 13007 and below 13008 July 7, 2022 ServiceDesk Plus MSP…
Read moreAutomation in ManageEngine ServiceDesk Plus
20 December 2021
Increasingly customers are looking to automate repetitive and mundane tasks in ServiceDesk Plus. Since the introduction of Deluge, Zoho’s online scripting language, as part of…
Read moreAuthentication bypass vulnerability in ServiceDesk Plus Builds 10511 to 11133
23 December 2020
This is a security advisory regarding a possible authentication bypass vulnerability in ServiceDesk Plus, which has been identified and rectified. On-premises users of ServiceDesk Plus…
Read moreExtend the Capabilities of ServiceDesk Plus With Deluge Scripting
17 September 2020
ServiceDesk Plus now offers a new means of extending application capabilities with Deluge, the easy to learn on-line scripting language. The ability to add additional…
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