* Endpoint Central formerly known as Desktop Central

The native use of Endpoint Central’s agent technology has greatly improved the asset scanning capabilities of ServiceDesk Plus from Build 11300 onwards. The new integration now supports asset scanning of Windows, Linux and Mac devices using a universal agent.

However, since the new capabilities were introduced we’re often asked by customers ‘do I need a separate license for Endpoint Central?’.

The simple answer is no.

If you’re using the asset scanning features of ServiceDesk Plus to perform manual or scheduled inventory scanning only on devices which have the Endpoint universal agent installed there is no additional license or license component required. Device inventory scanning will be support for the number of nodes you have purchased for the ServiceDesk Plus Asset module.

As a copy of Endpoint Central is downloaded and installed as part of the ServiceDesk Plus asset scanning integration there are a few things to note:

  • The downloaded integration of Endpoint Central will work as a full 30-day trial on initial installation after which it will revert to the free edition. 
  • The free edition of Endpoint Central will support inventory scanning for the number of nodes purchased for the ServiceDesk Plus asset module as part of the ServiceDesk Plus license.
  • An automatic installation of Endpoint Central normally installs as part of the ServiceDesk Plus application folder.
  • Endpoint Central can be manually downloaded and installed where required including on a separate application server.
  • It is possible to access the installed Endpoint Central management GUI directly via an internet browser although this is not necessary for inventory scanning purposes only.

It’s this last point that has often caused confusion for customers. If you do happen to browse to the Endpoint Central GUI you will see that Endpoint Central is running as a 30-day trial with ALL the features of the full product OR you will be shown a screen regarding reverting to the free edition which supports 25 only devices.

The 25-device count should NOT be confused with your asset node license in ServiceDesk Plus which is entirely separate. Simply perform the ‘Resolve’ function and you won’t see this license page again if browsing directly to the Endpoint Central application: remember you never need to access the Endpoint Central GUI directly if you’re only using asset inventory scanning in ServiceDesk Plus.

The only time you will ever need a license for Endpoint Central integrated with ServiceDesk Plus is when you want to use the full endpoint management capabilities of Endpoint Central such as Windows and third-party patch management, endpoint configuration, software deployment and a whole host of other features.


To discuss your Endpoint Central integration with ServiceDesk Plus feel free to contact us here, or feel free to engage with our professional services.


For more information on Endpoint Security click here

This article is relevant to:
Desktop MobileManageEngineService Desk

You may be interested in these other recent articles

ManageEngine ServiceDesk Plus Cloud Build Release Information

7 July 2024

Summary details of the current Build Release information for ManageEngine ServiceDesk Plus Cloud Edition. All upgrades are performed by the Zoho Cloud team. Should you…

Read more

ManageEngine ADSelfService Plus Build Release Information

3 July 2024

The current build release information for ManageEngine ADSelfService Plus is summarised below. Scroll down for more information. You can download the latest service packs here.…

Read more

ManageEngine Analytics Plus Build Release Information

25 June 2024

Summary details of the current build release information for ManageEngine Analytics Plus. Scroll the above to view more release details. Download the latest service packs…

Read more

ManageEngine Password Manager Pro Build Release Information

21 June 2024

The current build release information for ManageEngine Password Manager Pro is summarised below. Scroll down for more information. You can download the latest service packs…

Read more

Security Advisory – Important Security Fix Released For ManageEngine Solutions

17 June 2024

Product Name Affected Version(s) Fixed Version Fixed on Password Manager Pro 12430 and below 12431 14/06/2024 PAM360 7000 and below 7001 14/06/2024 DetailsAn SQL injection…

Read more