Service Desk
A list of all Set3 content categorised as Service Desk
Automatically Creating Notes from Worklogs in ServiceDesk Plus Cloud
6 May 2026
If your team logs worklogs in ManageEngine ServiceDesk Plus Cloud and you want that activity automatically reflected as a note on the request, you’ll be…
Read moreLatest Updates for ManageEngine ServiceDesk Plus Cloud
29 April 2026
Discover the latest ServiceDesk Plus Cloud updates, including new features, fixes, and enhancements.
Read moreLatest Updates for ManageEngine ServiceDesk Plus On-Premise
16 April 2026
Discover the latest ServiceDesk Plus updates, including new features, fixes, and enhancements.
Read moreConnecting Confluence to ServiceDesk Plus Cloud: What You Need to Know
11 March 2026
If your organisation uses Confluence as a knowledge base but wants to keep the IT team on ManageEngine ServiceDesk Plus Cloud, you’ll be pleased to…
Read moreConnect a Microsoft 365 Mailbox to ServiceDesk Plus Cloud
18 February 2026
This is a short post detailing how to connect a Microsoft 365 mailbox to ServiceDesk Plus Cloud, which is essential if you want emails to…
Read moreServiceDesk Plus: Reset Admin Account Even with 2FA
3 October 2025
If you need to reset an admin account in ServiceDesk Plus, getting locked out of your environment can be stressful, especially when two-factor authentication (2FA)…
Read moreServiceDesk Plus Automatic Replies: How to Keep Your Help Desk Efficient
17 September 2025
Automatic replies and notification loops can quickly overwhelm your help desk, turning a few minor emails into a flood of unnecessary tickets. In this post,…
Read moreWhat Happens When You Delete a Technician in ServiceDesk Plus Cloud?
11 August 2025
Data loss nightmares keep IT managers awake at night — and for good reason. When one of our clients was preparing to delete a technician…
Read moreThe New Endpoint Central Integration for ServiceDesk Plus Cloud
30 May 2025
At Set3 Solutions, the award-winning UK partner of ManageEngine, we help clients unlock the full potential of their ManageEngine tools—whether it’s optimising service delivery or…
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