- In the script use the unique alias name or label you used to define the field (ServiceDesk Plus has it’s own internal naming convention for these fields).
- Make sure you define all the options needed in the dependent field(s), in our example the ‘Second Pick List’ field.
- It should be noted that these are scripts saved in the rule itself. They are not external scripts such as PowerShell or Python. The script should be valid JavaScript code in order to execute.
- Need three related fields? Try the format of the extended script below using a third dependent pick list (don’t forget to create the custom field and add it to your test Incident template):
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