Service Desk
A list of all Set3 content categorised as Service Desk
Mail Fetching Down? Switch From Basic to Modern in ServiceDesk Plus Cloud
28 October 2022
As of October 2022, Microsoft has disabled Basic Authentication* on their applications and is now forcing users to use Modern Authentication. This sudden change may…
Read moreTrack That Asset With ServiceDesk Plus
28 October 2022
Asset lifecycle management seems to be cropping up recently. In ManageEngine ServiceDesk Plus, the Asset State field is used to manage this process. First, when…
Read moreOn-Premise Endpoint Central* ServiceDesk Plus Integration Licensing
27 October 2022
* Endpoint Central formerly known as Desktop Central The native use of Endpoint Central’s agent technology has greatly improved the asset scanning capabilities of ServiceDesk…
Read moreSecurity Advisory – Unauthenticated local file disclosure vulnerability – ServiceDesk Plus, ServiceDesk Plus MSP, SupportCenter Plus & AssetExplorer
8 July 2022
CVE ID: CVE-2022-35403 Product Name Severity Affected Version(s) Fixed Version Fixed On ServiceDesk Plus High 13007 and below 13008 July 7, 2022 ServiceDesk Plus MSP…
Read moreAutomation in ManageEngine ServiceDesk Plus
20 December 2021
Increasingly customers are looking to automate repetitive and mundane tasks in ServiceDesk Plus. Since the introduction of Deluge, Zoho’s online scripting language, as part of…
Read moreAuthentication bypass vulnerability in ServiceDesk Plus Builds 10511 to 11133
23 December 2020
This is a security advisory regarding a possible authentication bypass vulnerability in ServiceDesk Plus, which has been identified and rectified. On-premises users of ServiceDesk Plus…
Read moreExtend the Capabilities of ServiceDesk Plus With Deluge Scripting
17 September 2020
ServiceDesk Plus now offers a new means of extending application capabilities with Deluge, the easy to learn on-line scripting language. The ability to add additional…
Read moreAssetExplorer Build Releases – 2020
2 June 2020
This is a summary of the ManageEngine Asset Explorer build releases in 2020. We recommend users to move to the latest version, AssetExplorer build 6710. Date…
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