Service Desk
A list of all Set3 content categorised as Service Desk
ServiceDesk Plus Workshop – London and Manchester, Oct 10 & Oct 12
30 August 2023
To those who sign up, ManageEngine is offering a special workshop that delves into the crucial information that will help you get the most from…
Read moreHow Deluge Can Help Automate Your ServiceDesk Plus Cloud
19 July 2023
At Set3 Solutions, we test and implement ServiceDesk Plus Cloud features, including Deluge scripts, so you don’t have to. With over two decades of expertise,…
Read moreBring Your Azure AD Users To ServiceDesk Plus Cloud
23 June 2023
We often find that our customers frequently wish to combine their Azure AD with their helpdesk solution. In order to import and maintain synchronisation of…
Read moreRebrand Your Title And Logo In ServiceDesk Plus
31 October 2022
An interesting conversation regarding rebranding ServiceDesk Plus has come up recently. A customer had used themes and custom logos to change the appearance of their…
Read moreSecurity Advisory – Important Security Fix Released for ManageEngine ITSM Products
31 October 2022
Product Name Affected Version(s) Fixed Version(s) Fixed on ServiceDesk Plus 14000 series13000 series12000 series11300 series 14004130121200911315 27/10/2022 ServiceDesk Plus MSP 13000 series10600 series10500 series 130011061010538…
Read moreFixing ServiceDesk Plus Mail With Modern Authentication
28 October 2022
As of October 2022, Microsoft has disabled Basic Authentication* on their applications and is now forcing users to use Modern Authentication. This sudden change may…
Read moreTrack That Asset With ServiceDesk Plus
28 October 2022
Asset lifecycle management seems to be cropping up recently. In ManageEngine ServiceDesk Plus, the Asset State field is used to manage this process. First, when…
Read moreOn-Premise Endpoint Central* ServiceDesk Plus Integration Licensing
27 October 2022
* Endpoint Central formerly known as Desktop Central The native use of Endpoint Central’s agent technology has greatly improved the asset scanning capabilities of ServiceDesk…
Read moreSecurity Advisory – Unauthenticated local file disclosure vulnerability – ServiceDesk Plus, ServiceDesk Plus MSP, SupportCenter Plus & AssetExplorer
8 July 2022
CVE ID: CVE-2022-35403 Product Name Severity Affected Version(s) Fixed Version Fixed On ServiceDesk Plus High 13007 and below 13008 July 7, 2022 ServiceDesk Plus MSP…
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