Let’s say you wanted to set up a trigger in ServiceDesk Plus Cloud that could update a custom field in your asset module based on the values in the other asset fields. Out-of-the-box ServiceDesk Plus Cloud will allow you to set up triggers for their modules, however to update an asset field you will need to set up a custom function

That’s where Deluge scripting comes into play. Deluge is Zoho’s scripting language that is used for many of their applications, including that of ServiceDesk Plus Cloud. With Deluge, and the help of the inbuilt syntax assist feature, we could make a simple function that can update the value of a custom asset field based on the value of other asset fields.

Once the script is in, we can use ServiceDesk Plus Cloud save & execute feature to test it.

After testing the function and making sure it works, we can now implement it in a custom trigger and set our criteria for when the function should execute.

We now have configured a trigger to update the asset field value when another field in the asset field has been edited.

If you want help with configurations like these, contact us or engage with our professional services.

Click here to learn more about Deluge.

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CloudConsultancyService Desk

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