The New Endpoint Central Integration for ServiceDesk Plus Cloud

At Set3 Solutions, the award-winning UK partner of ManageEngine, we help clients unlock the full potential of their ManageEngine tools—whether it’s optimising service delivery or enhancing endpoint visibility. With the recent update to the Endpoint Central Cloud integration for ServiceDesk Plus Cloud, users now gain a vastly more capable integration that goes far beyond the original, basic functionality.

This newly enhanced extension introduces real-time control, instant deployment, deep diagnostics, and complete audit trails—all from within the ticket. Here’s how it transforms the technician experience and boosts your IT service delivery.

A Limited Endpoint Central Cloud Integration That Left Gaps in Workflow

Until recently, the Endpoint Central Cloud integration for ServiceDesk Plus Cloud offered only minimal functionality. While it provided a connection between tickets and endpoint data, the integration was largely read-only. For many clients, this meant switching between tools to carry out basic endpoint actions—creating inefficiencies and prolonging resolution times.

Technicians could view system details, but they couldn’t take meaningful action—such as deploying software, restarting a machine, or accessing diagnostic tools—without logging into a separate console.

With growing pressure to resolve tickets faster, and rising expectations from end users, many of our clients needed a more seamless way to manage endpoints directly from their service desk environment.

Introducing the New Endpoint Central Cloud Integration for ServiceDesk Plus Cloud

The latest release is designed to bring endpoint management directly into the heart of your ITSM operations, the new integration empowers technicians to resolve issues faster, reduce tool-switching, and improve service quality.

Here’s what’s now possible, right from within the ticket.

Key New Capabilities in the Endpoint Central Integration

1. Real-Time Remote Commands
Technicians can now remotely perform actions such as shutdown, restart, hibernate, lock, and Wake-On-LAN—without ever leaving ServiceDesk Plus.

2. Instant Application Deployment
Software installs and uninstalls can be executed directly from the ticket using Endpoint Central’s powerful deployment engine.

3. Smart Ticket-to-Asset Mapping
Tickets are automatically associated with the relevant endpoints using domain and system name—leveraging asset data already available in ServiceDesk Plus.

4. Access to Advanced Tools
For deeper troubleshooting, technicians can launch the endpoint’s System Manager and access tools like Command Prompt, PowerShell, Task Manager, Registry Editor and more—all within a few clicks.

5. Complete Audit Trail
Every action taken through Endpoint Central is recorded in the ticket’s Conversations tab, providing full traceability and peace of mind during audits.

6. Seamless Navigation
The full Endpoint Central Cloud console can be launched directly from ServiceDesk Plus Cloud, with unified access for ticket and endpoint management.

7. Effortless Setup
The updated integration can be enabled in just a few clicks from the ManageEngine Marketplace or directly within the ServiceDesk Plus console—no complex configurations required.

Real Results for IT Teams

For our clients, this new level of integration means:

• Faster resolution times with fewer manual steps
• Reduced reliance on multiple consoles
• Improved technician efficiency and first-time fix rates
• Better visibility across IT operations
• Full traceability for every action taken

Why It Matters: A Modern Experience for Modern IT

This upgrade reflects a broader shift: IT teams need connected systems that reduce manual effort, not siloed tools that require workarounds.

By embedding powerful endpoint actions directly into ticket workflows, the Endpoint Central Cloud integration helps technicians work smarter—not harder. It’s the kind of thoughtful integration that reflects ManageEngine’s commitment to product evolution.

Need Help Enabling the New Features?

Whether you’re already using Endpoint Central Cloud or just getting started, Set3 Solutions can help you make the most of the integration. As a trusted UK partner of ManageEngine, we can guide your team through setup, configuration, and advanced use cases.

Want to see the new integration in action? Contact us today.

Key Takeaways for IT Teams

• Revisit your integration: If you’re using the older version of the integration, update now to unlock all the new capabilities.
• Enable from within the console: The integration is available via Marketplace or within ServiceDesk Plus Cloud—activation takes minutes.
• Train your team: Ensure technicians understand the full set of tools now available from within the ticket.
• Leverage automation: Automate app deployment and remote actions as part of your incident workflows.

Conclusion

This major upgrade transforms the Endpoint Central integration from a basic asset viewer into a full-featured endpoint management solution, tightly embedded in your IT service desk.

At Set3 Solutions, we’re here to help you get the most out of your ManageEngine stack—so you can deliver faster, better, more consistent service.

Want help enabling the new Endpoint Central features or building a smarter ITSM workflow? Get in touch with your local UK partner today.