How Deluge Can Help Automate Your ServiceDesk Plus Cloud

At Set3 Solutions, we test and implement ServiceDesk Plus Cloud features, including Deluge scripts, so you don’t have to. With over two decades of expertise, we assist hundreds of UK customers each year in making sense of ManageEngine applications. Contact your local UK partner today to benefit from the latest updates applied to your business needs.

Let’s say you wanted to set up a trigger in ServiceDesk Plus Cloud that could update a custom field in your asset module based on the values in the other asset fields. Out-of-the-box ServiceDesk Plus Cloud will allow you to set up triggers for their modules, however to update an asset field you will need to set up a custom function. That’s where Deluge scripting comes into play.

Deluge is Zoho’s scripting language, which is used in a variety of ManageEngine applications, including ServiceDesk Plus Cloud. We are able to create a simple custom function to update the value of a custom asset field based on the value of other asset fields, using Deluge and the inbuilt syntax assist feature.

Once the script is in, we can use the save & execute feature in ServiceDesk Plus Cloud to test it.

After testing the function and making sure it works, we can now implement it in a custom trigger and set our criteria for when the function should execute.

We now have configured a trigger to update the asset field value when another field in the asset field has been edited.

If you want help with configurations like these, contact us or engage with our professional services.

Click here to learn more about Deluge.

With over two decades of expertise, and more than 500 customers assisted, Set3 Solutions are here to help. If you require any more information or have any additional questions, please feel free to contact us here.