Cloud Based IT Management

ServiceDesk Plus

World-Class Enterprise and ITSM Platform

A SaaS-based ITSM help desk solution with integrated asset, purchase, and contract management. 

Check the current ‘live’ status of the ManageEngine Cloud Services

Looking for release notes and updates?

Looking for On-Premise?

• IT help desk software with integrated asset and project management.
• Service Catalogue, Problem, Change & Release Management, Asset Management & CMDB.
• Powerful integration with other cloud solutions, Microsoft Office & Outlook, Microsoft Azure, Microsoft Teams, Jira, Zapier
• Smart automation
• Extensive reporting facilities
• Codeless customisations
• Used by more than 120,000 companies worldwide.

Endpoint Central

Unified Endpoint Management

Monitor, manage and remotely troubleshoot your endpoints with this cloud-based UEM solution.

Formerly known as Desktop Central. For more details click here!

Looking for on-premise?

Read the latest Gartner®/IDC/Forrester® Guides for UEM

Endpoint Central Cloud is a complete UEM solution which can help your organization secure and control all your endpoints from the cloud. This Software as a Service (SaaS) model ensures that your desktop and laptop computers, smartphones and tablets are controlled and secured efficiently from a single console.

Features of Endpoint Central

• Patch Management
• Software Deployment
• Asset Management
• Remote Control
• Configurations Management
• Mobile Device Management
• USB Device Management
• Reporting and Analysis
• Power Management
• User administration
• Service Packs Deployment
• Modern Management
• Endpoint Security

Supported OS
Desktops/Laptops/Servers: Windows macOS Linux
Smart Phones/Tablets: iOS Android Windows

Mobile Device Manager Plus

Mobile Device Management

Manage your mobile devices from a central point.

Official Android Enterprise Partner. Click to read more.

Looking for an on-premise solution?

• SaaS-based, end-to-end mobile device management software.
• Helps define profile strategies for corporate-owned and employee-owned devices (BYOD).
• Performs seamless enterprise and public app distribution and management.
• Focuses on security for mobile devices and corporate data.

Mobile Device Manager Plus MSP

Cloud-Based Mobile Device Management Solution for MSPs

Help IT administrators monitor, manage, and secure mobile devices – both corporate-owned and personal devices (BYOD) for multiple customers, from a single console.

Now a Validated Android Enterprise Partner

Looking for on-premise?

• Multi-platform support: iOS, Android, Windows, macOS, tvOS and Chrome OS.
• Remotely control devices without installing additional agents.
• Securely access and distribute enterprise resources.
• Efficient BYOD management through containerisation, performing remote lock and data wipe.

Log360 Cloud

Log management on a secure cloud platform

Cloud-based log management solution for managing and storing logs from your IT infrastructure.

Looking for on-premise? Check out Log360

LOG360 Award Winning Cyber Security 2022

Why should you consider Log360 Cloud?

• Instant and simple: Log360 Cloud can help you get started with log management in minutes. All it takes to get started is a quick sign up, followed by configuring an agent that can discover and add devices in your network for auditing.
• Store and search: Aggregate logs from your critical devices and securely store them on our cloud platform to save costs on IT storage spending. With its intuitive, robust search engine, Log360 Cloud facilitates speedy forensic and root cause analysis.
• Audit and report: Log360 Cloud comes with a wide range of out-of-the-box reports that help you discover who did what, when, and from where. You can generate security audit reports in a jiffy to visualize and review security activities, and furnish the required details for IT compliance audits.

Patch Manager Plus

Automated Patch Management on the Cloud

A single solution for all your patching needs

Looking for on-premise?

• Cloud-based patch automation for Windows and 250+ third-party applications.
• Automate the patching process from detection to deployment.
• Regularly scan for vulnerabilities and patches and pre-test patches for their stability.
• Maintain continuous compliance with security standards.
• Deny patches for specific groups or applications.

Remote Access Plus

Remote Access Software

Access and troubleshoot Windows, Mac and Linux computers anywhere, anytime!

Looking for on-premise? 

• HIPAA-compliant advanced Remote Control to troubleshoot any issue.
• 12+ handy tools to accelerate the remote resolution of issues.
• Voice, video and text chats to instantly communicate with end-users.
• Power management options to optimise production costs & boost productivity.

Identity Manager Plus

Enterprise Single Sign-On (SSO)

A cloud-based single sign-on service for enterprises that provides users secure, one-click access to business applications.

Looking for Self-Service, SAML authentication and SSO in one?

• Built-in SSO integrations for hundreds of popular SaaS applications, such as Office 365, G Suite, Salesforce, Dropbox, Slack, and Zoho.
• Support for enabling SSO to any SAML-based application, including in-house applications.
• Built-in reports to track application usage, monitor user accesses, and audit admin activities.
• A centralized console to manage users and applications.

AlarmsOne

All-in-one IT Alert Management

AlarmsOne integrates with numerous on-premises and SaaS-based IT infrastructure monitoring, log analysis, and project management tools.

Monitor your entire network suite with Site24x7!

• Integrate all your IT management tools with AlarmsOne to consolidate your IT alerts in one place.
• Notify your team about IT incidents in real-time via SMS, phone, and email so they can respond to critical alerts on time, every time.
• Set up on-call schedules with weekly, monthly, or custom shift rotations to choose your on-call technicians.
• Escalate unacknowledged alerts to the right person at the right time to make sure no alert goes unnoticed.

Site24x7

Website and Server Monitoring

Performance Monitoring Solution for DevOps and IT Operations

Check out OpManager Plus to Monitor your on-premise network

Looking for APM insight?

• Monitor end-user experience of your web applications and websites from 50+ locations worldwide.
• Displays public status pages for your APIs about your service.
• Monitor applications and web service performance from locations close to your customers.
• Complementary to ManageEngine Applications Manager, which monitors end-user experience from within the data centre.

CloudSpend

Cloud Cost Management

Cloud cost management software to optimize your cloud spend

Supported Cloud Platforms

Powered by Site24x7

Cloud cost management is the organizational planning that allows businesses to understand and manage the costs and needs associated with their cloud technology. Site24x7 CloudSpend helps you with AWS or Azure cost management for your entire organization, so you get the most value out of every dollar spent.

Observe, monitor, and optimise cloud cost in a single place:

• Budgets: Create and manage multiple cost budgets
• Reporting: Schedule dashboard views for delivery
• Business units: Create and manage multiple business units
• Data retention schedules: Daily bill aggregates are available for 1 year; Monthly bill aggregates are available for 3 years
• User management: Add and manage multiple users
• Alerting: Receive email notifications on cost budgets
• Filter/group data: Slice and dice costs by multiple dimensions

Site24x7 StatusIQ

Status and incident communication platform for IT

Build better customer experience and business transparency with a status page

Check out the full package here!

Looking for an on-premise monitoring solution? Check out OpManager

Looking for an on-premise Application monitoring? Check out Applications Manager

StatusIQ provides customisable and reliable status pages for your digital business.

• Automatically keep customers informed of service status and any ongoing incident management
• Your status page, your branding for improved customer recognition
• Help customers plan ahead with maintenance updates and announcements
• Drive down ticket volumes during outages
• Build trust with your customers with in-depth post-mortem features

The ideal solution to help you and your team.

• Marketing: Tweeting business-as-usual in the midst of service disruption can be challenging and, if handled inappropriately, can be damaging to your brand.
• Support: When users aren’t able to access your service, they need to know whether the problem is related to their system or yours.
• Operations: With application workloads deployed across the globe, the incident resolution is no longer an individual game, it’s a team sport.

Analytics Plus

Advanced IT Analytics

Analytics Plus unifies IT data from multiple applications and monitoring tools and empowers you with automated insights to make faster strategic decisions.

Get Business insights with the on-premise Analytics Plus!

• Import data from various data sources such as spreadsheets, files and feeds, applications, Web API and relational and non-relational databases.
• Use the intuitive visual studio to drag and drop required data fields, and create reports easily.
• Perform cross-data analytics and merge different data sets using common fields.
• Collaborate securely online

Zoho Analytics

Advanced IT Analytics

Discover hidden insights from your raw data

Get Business insights with the on-premise Analytics Plus!

Draw hidden analytics from ServiceDesk Plus Cloud!

Transform huge amounts of raw data into actionable reports and dashboards. Track your key business metrics, see longtime trends, identify outliers, and unearth hidden insights.

• Get and blend data from multiple sources
• Visually analyse your business data
• Augmented analytics
• Collaborate securely online
• Embedded analytics for seamless integration
• Analytics on the move with mobile apps
• 500+ out-of-the-box integrations for your business apps

Zoho Assist

Remote Support Software

Secure cloud-based remote support and remote access software

Integrate with ServiceDesk Plus Cloud!

• On-demand remote support sessions both inside and outside LAN.
• Transfer files, reboot and reconnect (both normal and safe mode) and UAC compatible.
• Firewall-friendly, data transmission secured with SSL and 128-bit AES protocol.
• No prior installation is required to start a remote session. Supports multiple monitors.

CloudDNS

An all-in-one DNS management service to keep your business online

Makes DNS management easier, and swift lights up your domain name on the internet.

• Load balancer
• Domain query reports and statistics
• Security audit with tracking
• Sub – user permission
• Two-factor authentication
• GeoDNS
• Vanity Nameservers
• DNS records
• DNSSEC
• ANAME records
• API
• CAA records
• Zone Transfers
• Domain notification
• Monitoring check integrations

Identity360

Cloud-Native Identity Platform

An All-Inclusive IAM Solution to Revolutionise your Organisation’s IT Security Environment

Looking for on-premise access management?

Features of Identity360

• Built-in Universal Directory
• Identity Life Cycle Management
• Identity Orchestration
• SSO for Enterprise Apps
• MFA for Enterprise Apps
• Centralised Access Management
• Help Desk Delegation
• Built-in Reports
• Fully Cloud-Powered