As you may be aware the recent ServiceDesk Plus version 9418 update brought various changes, most notably revamped UI and new self-service portal customisation options.

Users are now given a new widget to easily create issues, request services, view solutions, and search templates.

However, being used to the old style buttons, this change has caused confusion for some our clients and their end users.

Luckily, an easy fix is available.

On the ‘Self Service Portal Customization’ page  (Admin>General Settings>Self-Service Portal Settings>Customize Self-Service Portal) you will notice that you have two options on the new widget – ‘Edit’ and ‘Remove’. By clicking on ‘Edit’ you are able to edit the html of the widget, and by using the html from the older versions you can revert back to that style, including the old icons.

Simply overwrite the new html with the old (at the bottom of this post), and you should see the change. Click ‘Save’ to update. If you want to go back to the new style, click ‘Restore Default’.

It’s as easy as that. Hopefully this helps the end users that are confused by the new icons.

Contact us today for help with your ManageEngine Products


This article is relevant to:
Service Desk

You may be interested in these other recent articles

Latest Updates for ManageEngine ServiceDesk Plus Cloud

12 November 2024

Discover the latest ServiceDesk Plus Cloud updates, including new features, fixes, and enhancements.

Read more

Latest Updates for ManageEngine ADSelfService Plus

11 November 2024

The current build release information for ManageEngine ADSelfService Plus is summarised below. Scroll down for more information. You can download the latest service packs here.…

Read more

Latest Updates for ManageEngine ServiceDesk Plus On-Premise

29 October 2024

Discover the latest ServiceDesk Plus updates, including new features, fixes, and enhancements.

Read more

Latest Updates for ManageEngine Endpoint Central

16 October 2024

Discover the latest Endpoint Central updates, including new features, fixes, and enhancements.

Read more

ManageEngine ADManager Plus Build Release Information

14 October 2024

Summary details of the current build release information for ManageEngine ADManager Plus. Scroll the above to view more release details. Download the latest service packs…

Read more