Whilst you could obviously review the files in the zip, or the actual files on the server, it is actually possible to analyse these log files in real-time while using ServiceDesk Plus. At times this can be very useful for understanding what might be happening with the application under certain conditions. Whilst it might not be possible to fix the issue without further assistance from the development teams at Zoho it can sometimes be very helpful to review the live operation of ServiceDesk Plus in real-time.
This kind of facility is already built into Unix by means of the ‘tail’ command. For those more familiar to Windows the ‘SnakeTail’ utility can be very useful:
http://snakenest.com/snaketail/
A quick and dirty implementation of the Unix tail command ‘SnakeTail’ also includes some nice additions such as highlighted keyword matching and multiple file viewing.Enjoy!
This article is relevant to:
Service DeskOther recent articles in the same category
You may be interested in these other recent articles
PAM360 Failover Server Setup: Key Considerations
17 October 2025
Setting up a failover server in PAM360 can be tricky. Learn the essentials of PAM360 failover server setup to keep your privileged access environment resilient,…
Read moreLatest Updates for ManageEngine ServiceDesk Plus Cloud
15 October 2025
Discover the latest ServiceDesk Plus Cloud updates, including new features, fixes, and enhancements.
Read moreStay Ahead with the Latest Updates for ManageEngine Password Manager Pro
14 October 2025
Discover the latest Password Manager Pro updates, including new features, fixes, and enhancements.
Read moreStay Ahead with the Latest Updates for ADManager Plus
13 October 2025
Discover the latest ADManager Plus updates, including new features, fixes, and enhancements.
Read moreServiceDesk Plus: Reset Admin Account Even with 2FA
3 October 2025
If you need to reset an admin account in ServiceDesk Plus, getting locked out of your environment can be stressful, especially when two-factor authentication (2FA)…
Read more