Free Advanced Analytics in ServiceDesk Plus – What’s Not To Like?

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If you don’t already have a Zoho account you wish to use create a new account using the ‘Sign Up’ link. I generally recommend using a ‘non-user’ account or the actual help desk email account you’re using for ServiceDesk Plus.

Once you’ve created your Zoho account and signed in click on the ‘Setup Zoho Report Integration‘ button and you should be presented with a screen where you can enter your zoho account details, Zoho AT key and date you wish to start synchronising data from:

To generate you Zoho AT key you will need to click on the following link when logged into your Zoho account:

https://accounts.zoho.com/apiauthtoken/create?SCOPE=ZohoReports/reportsapi

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#Mon Nov 23 04:06:50 PST 2015
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