Creating ServiceDesk Plus Requests From a Microsoft Teams Chat

Set3 Solutions are the go-to people for ManageEngine ServiceDesk Plus consultancy services in the UK. With over two decades of expertise, we assist hundreds of UK customers each year in making sense of ManageEngine. Click here to contact your local UK partner today. Read below to find out how ServiceDesk Plus Cloud can help you create requests directly from a Microsoft Teams chat.

Streamlining IT Support: Create Requests from Microsoft Teams Chat Using ServiceDesk Plus Cloud

The modern workplace is being shaped by remote and hybrid work modes, and it is critical that productivity tools and service management platforms integrate seamlessly. The capability to create requests in ServiceDesk Plus Cloud straight from a Microsoft Teams chat is one such potent integration. End users can now submit IT support requests easier, without having to leave their communication environment thanks to this capability.

In this blog post, we will look at the advantages of implementing this integration, which improves communication and collaboration between IT and other business divisions.

Why Integrate Microsoft Teams with ServiceDesk Plus Cloud?

Microsoft Teams is a team collaboration hub in Microsoft 365 that allows users to chat, share files, hold video conferences, and perform other tasks. By linking it to ServiceDesk Plus Cloud, IT teams can allow end users to submit support tickets straight from Teams, avoiding the need for multiple logins or moving between applications.

How does this feature work?

From the Microsoft Teams chat, message actions are available to create incidents or service requests in ServiceDesk Plus Cloud. Requests can be made from channels, group conversations, or private chats. After choosing to create a request from the chat message, the technician can also select the correct template, which will be populated with information from the chat.

Key Benefits of This Integration:

Centralised Communication
Bringing support requests into Teams helps to centralise workplace communication by combining collaboration and support management in one space.

Quick Request Creation
Users can log issues or submit requests without switching between programs, saving time and enhancing productivity.

Improved Response Times
With all the information in one location instead of dispersed throughout a Teams chat, technicians are able to troubleshoot quicker, which enhances response times.

In summary, integrating ServiceDesk Plus Cloud with Microsoft Teams provides a simple and effective approach to manage support requests from a familiar communication platform. This integration improves productivity and reaction times by centralising communication and eliminating the need for users to switch between applications. With Set3 Solutions on your side, UK businesses can reap the full benefits of this powerful solution.

Interested in implementing ServiceDesk Plus Cloud, but not sure where to begin? Contact us today for local, friendly assistance.

You can find more information about ServiceDesk Plus Cloud here.

With over two decades of expertise, and more than 500 customers assisted, Set3 Solutions are here to help. If you require any more information or have any additional questions, please feel free to contact us here.