This one-day course covers all you need to know about ServiceDesk Plus Reporting focusing on Advanced Analytics dashboard reporting:
- ServiceDesk Plus Dashboards
- Using the in-built Reports Module in ServiceDesk Plus
- Custom reports in ServiceDesk Plus
- Flash reports in ServiceDesk Plus
- Enabling Advanced Analytics in ServiceDesk Plus
- Differences of On-Demand verses On-Premise editions
- Configuring data synchronisation and timings
- Using the pre-built ServiceDesk Plus Advanced Analytics Dashboards
- Creating new Reports in Advanced Analytics
- The power of formulas and how to use them effectively
- Creating Dashboard presentations
- Sharing and Exporting your Advanced Analytics Dashboards and Reports
- Accessing, combining and presenting data from other sources in Advanced Analytics
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