ManageEngine ServiceDesk Plus has a wealth of potential information for the creation of relevant Key Performance Indicator (KPI) statistics. Sometimes the in-built dashboard and reporting options do not provide sufficient flexibility to display key operational data in an easily digestible format. This course aims to demonstrate the various in-built reporting methods available to ServiceDesk Plus users and how to overcome the limitations of the in-built tools by using the Advanced Analytics options to create and display custom KPI dashboards to suit an organisations individual requirements and how other company data may be integrated into such dynamic dashboard presentations.

This one-day course covers all you need to know about ServiceDesk Plus Reporting focusing on Advanced Analytics dashboard reporting:

  • ServiceDesk Plus Dashboards
  • Using the in-built Reports Module in ServiceDesk Plus
  • Custom reports in ServiceDesk Plus
  • Flash reports in ServiceDesk Plus
  • Enabling Advanced Analytics in ServiceDesk Plus
  • Differences of On-Demand verses On-Premise editions
  • Configuring data synchronisation and timings
  • Using the pre-built ServiceDesk Plus Advanced Analytics Dashboards
  • Creating new Reports in Advanced Analytics
  • The power of formulas and how to use them effectively
  • Creating Dashboard presentations
  • Sharing and Exporting your Advanced Analytics Dashboards and Reports
  • Accessing, combining and presenting data from other sources in Advanced Analytics

The training will take place at our Horsham office in West Sussex which is conveniently located a just few minutes walk away from Horsham train station. 
Horsham is approximately 1 hour from London Victoria and London Bridge Stations.

3rd June
1st July 
2nd September
7th October
4th November
(subject to availability)
9:30am registration for 10am start with close at 4:30pm

Refreshments and a buffet style lunch will be provided on the day.


£395 + VAT per delegate


Places are limited – to reserve your space email or call 01403 588 898

This article is relevant to:
Service Desk

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