Migrate From ServiceNow to ServiceDesk Plus

Estimated reading time: 5 minutes

ServiceNow to ServiceDesk Plus

Migrating your service desk platform is a big decision, and it can feel overwhelming. If you’re currently using ServiceNow but looking to switch to ServiceDesk Plus, you’re not alone. Many businesses are making the decision to migrate from ServiceNow to ServiceDesk Plus because of its flexibility, ease of use, and seamless integration with other ManageEngine products, as well as its comparatively low cost.

In this blog post, Set3 Solutions, the award-winning UK technology partner of ManageEngine, will guide you through the process of migrating data from ServiceNow to ServiceDesk Plus.

Why Migrate to ServiceDesk Plus from ServiceNow?

Migrating from ServiceNow can streamline your operations, reduce costs, and improve the user experience. ServiceDesk Plus Cloud offers a more cost-effective solution, better scalability, and user-friendly interfaces. Plus, it supports data migration through the bulk import functionality. In this post, we are going to focus on migrating to the cloud version of ServiceDesk Plus.

Step 1: Plan Your Data Import

Before starting the migration process, take the time to understand what data you need to import into ServiceDesk Plus. Identify all the modules and records you want to migrate, including:

• Requests: Request details, tasks, conversations, attachments.
• Changes: Change request data, workflow, attachments.
• Problems and Solutions: Problem details, tasks, and solution articles.
• Contracts and Purchase Orders: Contract details and related attachments.
• Assets: Workstations, devices, software licences, and other hardware.

Understanding the data you need will guide you in the import process and help reduce errors later on.

Step 2: Prepare Your Data for Migration

Once you’ve identified the data to import, the next step is to prepare it. ServiceDesk Plus Cloud allows you to bulk import data from ServiceNow or any other platform, but you’ll need to map your existing data to the appropriate fields in the cloud platform.

Here’s a checklist to help you prepare:

1. Export Data from ServiceNow: Export your ServiceNow data into CSV or Excel files.
2. Map the Data Fields: Match the fields from your ServiceNow export to the appropriate fields in ServiceDesk Plus Cloud.
3. Ensure Data Quality: Clean up your data by removing duplicates or any outdated records.

Preparing your data accurately ensures a smooth transition and reduces the chances of errors during the import process.

Step 3: Import Your Data from ServiceNow to ServiceDesk Plus Cloud

ServiceDesk Plus Cloud has an intuitive data import functionality that makes the migration process much easier. It supports bulk import for various records across different modules. Some supported record types include:

• Requests: Request details, tasks, conversations, attachments.
• Changes: Change details, attachments.
• Problems: Problem details, associated tasks, attachments.
• Contracts and Purchase Orders: All related data including contracts, POs, and vendor details.
• Assets: Hardware, software licences, and related data.
• And many more.

You can easily map your CSV files to the right fields in ServiceDesk Plus Cloud. Attachments, conversations, and worklogs can also be imported. Please contact us for a comprehensive list.

Ensure a seamless migration—contact us today to tailor ServiceDesk Plus Cloud to your current ServiceNow configuration.

Key Benefits of Migrating to ServiceDesk Plus Cloud from ServiceNow

Migrating to ServiceDesk Plus Cloud offers numerous benefits:

• Cost Efficiency: ServiceDesk Plus Cloud provides a more affordable alternative to ServiceNow.
• Scalability: Scale up or down as needed without worrying about infrastructure.
• Ease of Use: A user-friendly interface that simplifies the service desk process.
• Integration with ManageEngine: Seamless integration with other ManageEngine solutions like Endpoint Central, ADManager Plus, Site24x7, and more.

By migrating to ServiceDesk Plus Cloud, you’re choosing a solution that offers flexibility, improved user experience, and powerful reporting capabilities.

Wrapping Up

Migrating from ServiceNow to ServiceDesk Plus Cloud doesn’t have to be a complex process. By following these steps — planning your data import, preparing your data for migration, and using the bulk import functionality — you can transition smoothly. Plus, with the added benefits of ServiceDesk Plus Cloud, you can improve your service desk operations and provide a better experience for your users.

Need assistance with your migration? Contact Set3 Solutions today for expert advice and support!

Related Links

• Upcoming ManageEngine Events
• Latest Updates for ManageEngine ServiceDesk Plus Cloud
• Unmerging Requests in ServiceDesk Plus Cloud: Analysis
• Support