Service Desk
A list of all Set3 content categorised as Service Desk
ServiceDesk Plus – Sending An Email Notification For A Specific Template
16 October 2018
Sometimes it’s handy to know when users might have raised a request using a specific template from the self-service portal. You might even need this…
Read moreRestoring the Old Self-Service Icons in the New ServiceDesk Plus
5 October 2018
As you may be aware the recent ServiceDesk Plus version 9418 update brought various changes, most notably revamped UI and new self-service portal customisation options.…
Read moreFind Out If An Expired Asset Reappears with ServiceDesk Plus and AssetExplorer – Part 1
4 October 2018
As part of the asset management lifecycle, you would change the Asset State in ManageEngine ServiceDesk Plus or AssetExplorer to reflect if an asset has…
Read moreWhen you really need a useful description in ServiceDesk Plus
27 September 2018
Do you often struggle to get your service team to enter meaningful information into a request description other than ‘Done’ or a copy and paste of…
Read moreAsset Auditing With Mobile Barcode Scanner using ServiceDesk Plus
1 March 2018
A number of clients have been requesting the capability to perform a simple audit of in-situ assets using a simple mobile barcode scanner to record…
Read moreScanning With an Agent in ServiceDesk Plus
15 February 2018
With the new announcement that ServiceDesk Plus will be moving away from agent-less scanning, this is a good time to showcase the benefits of scanning…
Read moreNews: Agent-Based Scanning in ServiceDesk Plus
15 February 2018
As of the next hot fix for ServiceDesk Plus, the ability to scan Windows machines without an agent will be removed. All users will need…
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