The Set3 Solutions Blog

Find the answers you need, with the latest product insights from the experts in ManageEngine

Stop Being Locked Out Of ServiceDesk Plus Cloud

27 January 2023

When you create your Zoho account for your ServiceDesk Plus Cloud instance, you probably want to keep that account secure. MFA (Multi-Factor Authentication) is another…

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Desktop Central Is Now Endpoint Central!

23 December 2022

As of May 2022, ManageEngine has rebranded Desktop Central to a name that is synonymous with the length and breadth of what they’re offering. The…

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Rebrand Your Title And Logo In ServiceDesk Plus

31 October 2022

An interesting conversation regarding rebranding ServiceDesk Plus has come up recently. A customer had used themes and custom logos to change the appearance of their…

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Security Advisory – Important Security Fix Released for ManageEngine ITSM Products

31 October 2022

Product Name Affected Version(s) Fixed Version(s) Fixed on ServiceDesk Plus 14000 series13000 series12000 series11300 series 14004130121200911315 27/10/2022 ServiceDesk Plus MSP 13000 series10600 series10500 series 130011061010538…

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Fixing ServiceDesk Plus Mail With Modern Authentication

28 October 2022

As of October 2022, Microsoft has disabled Basic Authentication* on their applications and is now forcing users to use Modern Authentication. This sudden change may…

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Track That Asset With ServiceDesk Plus

28 October 2022

Asset lifecycle management seems to be cropping up recently. In ManageEngine ServiceDesk Plus, the Asset State field is used to manage this process.  First, when…

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On-Premise Endpoint Central* ServiceDesk Plus Integration Licensing

27 October 2022

* Endpoint Central formerly known as Desktop Central The native use of Endpoint Central’s agent technology has greatly improved the asset scanning capabilities of ServiceDesk…

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