How to Apply a ManageEngine Licence File

You’ve received your ManageEngine licence file from Set3 Solutions, but what next? Correctly licensing your ManageEngine application is essential for staying compliant and ensuring your system continues to function without disruption.

This guide explains how to apply your ManageEngine licence safely and easily. Before you begin, please note:

• Do not edit the ManageEngine licence file as doing so will corrupt it and make it invalid.
• In most cases, the relevant service must be running before you apply the licence.
• If you’ve purchased a cloud application, your ManageEngine licence will be applied automatically in the background: no action required. You will receive an email from Set3 Solutions to confirm that your licence is active.

Set3 Solutions is an award-winning UK partner of ManageEngine. With over two decades of expertise and more than 500 customers supported, we provide local, tailored assistance at every stage of your ManageEngine journey: from licensing and implementation to ongoing technical services. If you encounter any issues, or if you would like to renew, upgrade, or have questions about your ManageEngine licence, please contact us here.

Once you have received your ManageEngine licence file from Set3 Solutions, simply choose your application from the on-premise list below and follow the relevant steps.

Access Manager Plus

1. Ensure Access Manager Plus is running and log in.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Click the profile icon in the top-right corner.
4. Select License, browse and select the license file, then click Upgrade.
5. If there are any issues during this process, please contact technical.services@set3.co.uk

AD360

1. Ensure AD360 and its components are running.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Log in to the AD360 Web Client.
4. Click the License link at the top.
5. Browse and select the licence file and click Apply.
6. Verify the licensing details and click Close.
7. If there are any issues during this process, please contact technical.services@set3.co.uk

ADManager Plus

1. Ensure ADManager Plus is running.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Log in to the web client as the administrator.
4. Click the License button in the top-right corner.
5. Click Browse, select the licence file, and click Upgrade.
6. If there are any issues during this process, please contact technical.services@set3.co.uk

ADAudit Plus

1. Ensure ADAudit Plus is running.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Log in to the Web Console as an admin.
4. Click the License link at the top-right.
5. In the pop-up, browse and select the licence file and click Upgrade.
6. Verify the details and click Close.
7. If there are any issues during this process, please contact technical.services@set3.co.uk

ADSelfService Plus

1. Ensure ADSelfService Plus is running.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Log in to the admin portal.
4. Click the License button (top-right).
5. In the pop-up, click Browse, select the licence file, and click Upgrade.
6. Verify the details and click Close.
7. If there are any issues during this process, please contact technical.services@set3.co.uk

Analytics Plus

1. Ensure Analytics Plus is running and log in.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Click Settings → License Management.
4. Browse or drag & drop the license file, then click Apply License.
5. Verify license details.
6. If there are any issues during this process, please contact technical.services@set3.co.uk

Applications Manager

1. Ensure the server is running.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Log in to the web client.
4. Click Settings → License Management.
5. Click Browse, select the file, then click Register.
6. Optionally, using License Manager: run updateLicense.bat/.sh from <AppManager_Home>/bin as Admin, browse to the file, click Next, then Finish, and restart the server.
7. If there are any issues during this process, please contact technical.services@set3.co.uk

AssetExplorer

1. Ensure AssetExplorer is running.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Log in to the web client.
4. Click the License link (top right).
5. Select the file and click Apply.
6. If there are any issues during this process, please contact technical.services@set3.co.uk

Browser Security Plus

1. Ensure Browser Security Plus is running and log in.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Click the user profile icon in the top-right corner.
4. Select License, then upload the license file.
5. If there are any issues during this process, please contact technical.services@set3.co.uk

Cloud Security Plus

1. Open Cloud Security Plus and click License in the top-right corner.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Click Upgrade Now, browse and select the license file.
4. Click Upgrade.
5. If there are any issues during this process, please contact technical.services@set3.co.uk

DataSecurity Plus

1. Ensure DataSecurity Plus is running.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Log in to the web client.
4. Click License.
5. Select the file and click Upgrade.
6. Verify details and click Close.
7. If there are any issues during this process, please contact technical.services@set3.co.uk

Endpoint DLP Plus

1. Ensure Endpoint DLP Plus is running and log in.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Click the user profile icon in the top-right corner.
4. Select License, then upload the license file.
5. If there are any issues during this process, please contact technical.services@set3.co.uk

Endpoint Central

1. Ensure Endpoint Central is running.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Log in to the web client.
4. Click License (top-right).
5. In the pop-up, browse to and select the file, then click Upgrade.
6. Confirmation will appear at the bottom of the screen.
7. If there are any issues during this process, please contact technical.services@set3.co.uk

EventLog Analyzer

1. Ensure EventLog Analyzer is running.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Log in to the web client.
4. Go to Help → Upgrade.
5. Select the file and click Upgrade Now.
6. If there are any issues during this process, please contact technical.services@set3.co.uk

ExchangeReporter Plus

1. Ensure ExchangeReporter Plus is running.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Log in to the Web Client.
4. Click the License link at the top.
5. Browse, select the licence file, and click Upgrade.
6. Verify the details and click Close.
7. If there are any issues during this process, please contact technical.services@set3.co.uk

Firewall Analyzer

1. Ensure the service is running.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Log in to Firewall Analyzer.
4. Click the user icon (top-right) → Register.
5. Select the file and click Register.
6. If there are any issues during this process, please contact technical.services@set3.co.uk

Key Manager Plus

1. Ensure Key Manager Plus is running and log in.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Click the profile icon in the top-right corner.
4. Select License, browse and select the license file, then click Upgrade.
5. If there are any issues during this process, please contact technical.services@set3.co.uk

Log360

1. Ensure Log360 is running and log in.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Click License in the top-right corner.
4. Browse and select the license file, then click Apply.
5. Verify license details and click Close.
6. If there are any issues during this process, please contact technical.services@set3.co.uk

Malware Protection Plus

1. Ensure Malware Protection Plus is running and log in.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Click the user profile icon in the top-right corner.
4. Select License, then upload the license file.
5. If there are any issues during this process, please contact technical.services@set3.co.uk

M365 Security Plus

1. Click License in the top-right corner.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Click Upgrade Now, browse and select the license file.
4. Click Upgrade.
5. If there are any issues during this process, please contact technical.services@set3.co.uk

NetFlow Analyzer

1. Ensure NetFlow Analyzer is running and log in.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Click the user icon in the top-right corner and select Register.
4. Browse and select the license file, then click Register.
5. Click the user icon again to verify license details.
6. If there are any issues during this process, please contact technical.services@set3.co.uk

OpManager / OpManager Plus

1. Ensure the service is running.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Log in to OpManager Plus.
4. Click the user icon (top-right) → Register.
5. Select the file and click Register.
6. Verify details post-registration.
7. If there are any issues during this process, please contact technical.services@set3.co.uk

OpUtils

1. Ensure OpUtils is running.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Click the user icon → Register.
4. Upload the file and verify the licence.
5. If there are any issues during this process, please contact technical.services@set3.co.uk

OS Deployer

1. Ensure OS Deployer is running and log in.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Click the user profile icon in the top-right corner.
4. Select License, then upload the license file.
5. If there are any issues during this process, please contact technical.services@set3.co.uk

PAM360

1. Ensure PAM360 Server is running.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Log in to the web client.
4. Click My Account → License.
5. In the pop-up, select the licence file and click Upgrade.
6. If there are any issues during this process, please contact technical.services@set3.co.uk

Password Manager Pro

1. Ensure the server is running.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Log in to the web client.
4. Click My Account → License.
5. Browse and select the file, then click Upgrade.
6. If there are any issues during this process, please contact technical.services@set3.co.uk

Patch Manager Plus

1. Ensure the service is running.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Log in to the web console.
4. Click the profile icon (top-right) → License.
5. Upload the licence file.
6. If there are any issues during this process, please contact technical.services@set3.co.uk

RecoveryManager Plus

1. Ensure RecoveryManager Plus is running.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Click License in the top-right corner.
4. Click Choose File, select the license file, and click Upgrade.
5. If there are any issues during this process, please contact technical.services@set3.co.uk

Remote Access Plus

1. Ensure the service is running.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Log in to the web console.
4. Click the profile icon (top-right) → License.
5. Upload the file.
6. If there are any issues during this process, please contact technical.services@set3.co.uk

ServiceDesk Plus

1. Ensure ServiceDesk Plus is running.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Log in to the web client.
4. Click the License link at the top-right.
5. Browse to and select the file and click Apply.
6. A message will confirm the upgrade and show the new licence type.
7. If there are any issues during this process, please contact technical.services@set3.co.uk

SupportCenter Plus

1. Ensure SupportCenter Plus is running.
2. Download the licence file (license.xml) provided by Set3 Solutions.
3. Open the web client and click Help → License Info.
4. Browse and select the file and click Apply.
5. A confirmation message will appear.
6. If there are any issues during this process, please contact technical.services@set3.co.uk

Other

If your licence file is not listed here, please contact us for further instructions.

You can find the ManageEngine EULA here.

Need assistance with your licence? Contact Set3 Solutions today for expert advice and support! We also provide extensive services for your ManageEngine investment,