Get out of jail when ServiceDesk fails to start

NOTE: This is only applicable to builds 9000 and below to find your ServiceDesk Plus build number click on the help button on the top right and click ‘about’

I came across an issue today when performing an upgrade of ManageEngine ServiceDesk Plus.

Basically after applying an upgrade patch to ManageEngine ServiceDesk Plus the product fails to start. If you start the ‘run.bat’ option from <ServiceDesk Plus Home Folder>bin in an Administrative command shell you see that the AdventNetServiceDesk element fails to start (other elements may also fail).

If you’ve tested the database connectivity with the ‘ChangeDBServer.bat’ utility successfully this little trick might get you out of jail.

Go to the Applications directory and delete the ‘extracted’ folder. Then start ManageEngine ServiceDesk Plus again with the ‘run.bat’ utility. If you’re fortunate the boot sequence should indicate ‘Unclean shutdown of previous run’ and then boot successfully.

Previously I’ve been uninstalling and reinstalling ManageEngine ServiceDesk Plus using a known good backup to recover the system. You never know, this might just assist you too.

There are more good trouble-shooting tips on Zoho’s main site at:

http://www.manageengine.com/products/service-desk/troubleshooting.html

Have any more questions? Feel free to contact us