A question recently came up on the forums about how you would go about checking the current mail fetching status in ManageEngine ServiceDesk Plus. It was an interesting question that certainly got us thinking.
Details about the email operation of ManageEngine ServiceDesk Plus are held in two principal locations. First off if you take a look at the ‘errorlog’ table for Email Settings changes you will see an indication of the email service being started and stopped:
Taking this a stage further we decided to modify the query so we could add it to our ManageEngine Applications Manager, or ManageEngine OpManager with Applications Manager Plug-In, monitoring systems for continual monitoring and alerting if the mail fetching gets turned off.
Simply add the connection details and paste in the Query:
The monitor will require a Primary Key to be set. Choose SDP_Mail_Status as the Primary Key:
Then choose and enable the SQL query:
You are then monitoring the active status of the Mail Fetching in ManageEngine ServiceDesk Plus:
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