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REGISTER TO ATTEND
Agenda
8am – 9am
Registration, breakfast
9am – 9:30am
Welcome address and customer success story
9:30am – 10:15am
- IT service management and its goals
- Nuances of service request fulfilment
- How IT asset management complements ITSM
10:15am – 10:30am
Coffee break
10:30am – 11:30am
- Overcoming complex challenges in managing incidents
- Focusing on problem management
- Managing risks associated with IT changes
- Experiencing the benefits of 360° ITSM
11:30am – 11:45am
Wrap-up and Q&A
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