Service Desk

ServiceDesk Plus

World-Class Enterprise and ITSM Platform

A service management solution that combines IT service management, IT asset management, and CMDB with enterprise service management

Looking for Service Packs and Release Notes? Click Here

Looking for ServiceDesk Plus Cloud? Click Here

Check out Automation in ServiceDesk Plus and how you can do it

ServiceDesk Plus on-premise software is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

• Best practice ITSM workflows
• Powerful integrations with IT management apps
• Smart automation
• Extensive reporting capabilities
• Codeless customisations
• deploy on the cloud or on-premise
• Used by more than 120,000 companies & available in 29 different languages

ServiceDesk Plus Features:

• Incident Management
• Problem Management
• Change Management
• Release Management
• Service Catalogue
• CMDB
• IT Project Management
• Reports
• Integrations
• Asset Management

AssetExplorer

Asset Lifecycle Management

IT Asset Management software that helps you monitor and manage assets in your network from the Planning phase to the Disposal phase

Asset Management included in ServiceDesk Plus!

Supported by Endpoint Central!

• Discover and monitor all your IT assets (hardware and software) from one place.
• Ensure software licence compliance & make informed decisions on planning and purchases.
• Manage the complete IT asset lifecycle, and know the total cost of ownership of an asset.
• Maximise benefits from assets.

ServiceDesk Plus MSP

Complete Help Desk for Managed Serviced Providers

All-in-one ITSM suite, designed specifically for managed service providers

Click here to check out ManageEngine’s range of MSP solutions

• Service Catalogue, Problem & Change Management, CMDB.
• Bill each client effectively and accurately.
• Rebrand each account separately.

Zoho Assist

Remote Support Software

Integrate with ServiceDesk Plus Cloud!

• On-demand remote support sessions both inside and outside LAN.
• Transfer files, reboot and reconnect (both normal and safe mode) and UAC compatible.
• Firewall-friendly, data transmission secured with SSL and 128-bit AES protocol.
• No prior installation is required to start a remote session. Supports multiple monitors.

SupportCenter Plus

Customer Support and Help Desk Management

Web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information

Check out ServiceDesk Plus for asset management, contract management and more!

• Manage customer tickets, accounts, and contact information.
• Track and manage customer emails as trouble tickets with a robust email management system.
• Manage multiple service contracts and related support plans to service customers on time and bill accordingly.
• Zia, Zoho’s AI assistant, is now available
• Handle your customer support operations effectively with Resource Management
• Get a visual summary of your tickets and boost efficiency with Kanban View
• Handle requests more efficiently with exciting new enhancements

Remote Access Plus

Remote Access Software

The web-based remote desktop management component of our toolkit, Remote Access Plus equips Technicians with multi-platform support for Windows, macOS, and Linux endpoints.

Available as a cloud solution.

For even more Remote Desktop management features take a detailed look at Endpoint Central.

Key features

• Advanced remote control – Remote Access Plus comes packed with all the remote control features you need for hassle-free troubleshooting of Windows, Linux and Mac computers in your network.
• Voice & Video Chat – Voice, video and text chats to remotely assist any technician or user in each troubleshooting step and enable a seamless remote assistance experience
• Remote Shutdown – Get to know the live computers with zero active users and remotely turn them off, lock or put them to sleep, individually or en-masse.
• System Manager – Resolve issues at lightning speed with remote access to Command Prompt, remote access Registry, Windows File Manager, Event Log Viewer, and a lot more.
• Wake on LAN – Get detailed agent status and boot-up remote computers that are down on-demand, individually or as a bulk process.
• Powerful Reports – Maintain records on the tasks performed using Remote Access Plus and gain complete visibility over the remote sessions, chat history and registry value exports.

Analytics Plus

Advanced IT Analytics (On-Premises)

Analytics Plus unifies IT data from multiple applications and monitoring tools and empowers you with automated insights to make faster strategic decisions.

Click Here to see the latest Service Packs and Release Notes

• Import data from various data sources such as spreadsheets, files and feeds, applications, Web API and relational and non-relational databases.
• Use the intuitive visual studio to drag and drop required data fields, and create reports easily.
• Perform cross-data analytics and merge different data sets using common fields.
• Securely share and embed reports and dashboards across websites, intranets, blogs and web apps.

Zoho Analytics for ServiceDesk Plus

Advanced IT Analytics (Cloud)

Discover hidden insights from your raw data

Integrated with ServiceDesk Plus Cloud!

• Import from a variety of data sources including databases, web APIs, spreadsheets and more.
• Build reports easily, using a drag-and-drop interface. No database queries are required.
• Use a variety of reporting components (pivot tables, KPI metrics and widgets) to visually analyse your data.
• Perform data blending, and merge different data sets, using common fields then E-mail, export and print reports for offline access.