There’s no doubting the capabilities of the ManageEngine suite of applications. Offering a host of solutions to meet a varied range of IT management, monitoring and security challenges simply keeping up with the latest developments might seem difficult enough. As appointed UK Technology Partners, Set3 Solutions is the ideal consultancy partner to help improve your day-to-day ManageEngine experience.

To say, ‘cut us and we bleed ManageEngine’, is not too far from the truth. Set3 Solutions have been dedicated to supplying ManageEngine solutions for well over over 10 years. Our goal is to ensure customers get the very best from their ManageEngine applications and software. Whether you are new to ManageEngine, or a seasoned user, Set3 Solutions can play a pivotal role in achieving the very best from your investment in ManageEngine.

Complimentary Services

ManageEngine already offers comprehensive 24×5 support for their products. So why the need for additional services from Set3 Solutions you might ask? Time and again experience has shown that customers are often needing an additional level of focused service and ability to fully meet their needs. As such Set3 Solutions offer dedicated ManageEngine services that fully compliments the ManageEngine product support that forms part of your standard software agreement; we don’t write the software after all!

Service Elements

Our consultancy services typically comprise one or more of the following elements:

Maintenance

ManageEngine are constantly developing their software ranges. At times keeping up to date with these changes can be daunting. Set3 Solutions can offer the additional advice and insight on the latest product updates and enhancements necessary for customers to be confident that their ManageEngine deployment continues to meet their needs. In addition Set3 Solutions can advise on the best way to update and maintain your software, offering scheduled remote assistance where appropriate.

Issue Tracking

As not all software is perfect (if only) simply knowing can be half the battle. As such Set3 Solutions assists customers in identifying potential issues with their ManageEngine installation and configuration. Using our own test servers and services Set3 Solutions will attempt to replicate and confirm any operational issues with a ManageEngine solution. With access to partner level support, Set3 Solutions assist clients in accessing the right level of developer support to obtain a prospective fix, as part of the regular patch update maintenance programme, or to find a suitable work-around.

Continuous Improvement

Set3 Solutions offers extensive consultancy and training expertise to assist clients in extending their current knowledge of their ManageEngine software. Ranging from general product walk-throughs, product heath checks, feature analysis and configuration, workshop sessions, to full deployment projects Set3 Solutions are your ideal ManageEngine partner resource.

Minimal Commitment

Whichever service elements you decide you needn’t feel obligated. Set3 Solutions offers one-off engagements from as little as 1-hour to on-going multi-day service arrangements either remotely or on-site. Above all we’re flexible!


To discuss your ManageEngine consultancy requirements or to discuss what ManageEngine can do for you contact us here , or feel free to engage with our professional services or simply download our services data sheet.


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