Support

Set3 Solutions and ManageEngine Support

At Set3 Solutions, we aim to ensure your ManageEngine experience is as seamless as possible. By providing an additional layer of assistance to the existing ManageEngine support, we’re here to help with general or configuration-specific questions on ManageEngine software applications or cloud services. Our expertise spans the entire application suite, including ServiceDesk Plus, Endpoint Central, OpManager, and more. You can reach us via phone, email, and chat.

You can find more information on our services here.

Collaborative Support

Set3 Solutions works closely with ManageEngine to resolve your issues effectively. We can:

• Liaise directly with the support team on your behalf.
• Escalate existing support tickets when needed.
• Leverage informal chat groups with internal support and development teams to expedite resolutions.

Additionally, we have access to live test environments, allowing us to validate and test customer-related issues efficiently.

Service Level Agreements

Whilst we do not offer a specific SLA, we aim to respond to your queries as quickly as possible. During office hours (9 am to 5 pm, Monday to Friday, excluding national holidays), we typically respond within the hour.

Your Support Contract

It’s important to note that your application support contract is direct with ManageEngine, the developers of the software. Set3 Solutions, as a UK Technology Partner, provides assistance and guidance but does not develop the applications or have access to the source code. For application-based issues, ManageEngine will address these through your existing contract.

Need Assistance?

Whether you require help with configuration, issue resolution, or general application questions, Set3 Solutions is here for you. Contact us today to learn more about how we can support your business.