Support

Set3 Solutions is here to help our ManageEngine customers with general or configuration-specific questions when using the ManageEngine software applications or cloud services.

Where necessary, Set3 Solutions will liaise with the ManageEngine Support team to help resolve your issue. We can also help escalate existing ManageEngine support tickets. In addition, we also maintain informal chat groups with the internal support and development teams to assist us in resolving customer queries and questions.

Set3 Solutions also has access to ‘live’ test instances of the ManageEngine applications and services, allowing us to confirm and test any customer-related issues.

We do not have a specific SLA, but aim to respond to you as soon as possible. This is normally within the hour, during our office hours, 9 am to 5 pm, Monday to Friday, excluding national holidays and weekends unless otherwise indicted.

Your application or service support contract is direct with ManageEngine, the developers. As a UK Technology Partner, Set3 Solutions will always help where we can, but we do not develop the applications nor have access to the code. ManageEngine will be required to fix all application-based issues through your ManageEngine support contract.