Issues Fixed: 
Sl.No Issue ID Description
1  14732 Account Name gets disappeared from the request view while loading the request.
2 14705 If multiple notifications are there in the dynamic notification, selecting one notification clears the complete count
3 14316 Availability chart shows incorrect days in the calendar for certain Timezones 
4 13115 Description field is missing from the Account/Contact module request view section
5 13009  Field and Form rules does not work well for Request additional field values.
6 13006 Subcategory/Item is not loading, when the Category/SubCategory value is set using Field & Form Rules
7 12789 Custom view related Performance issue is fixed
8 12707 While adding a criteria with asterisk symbol in the SPAM filter (**) symbols are ignored, once you save the criteria
9 12346  Contact details entered does not retain in the new request form, once you switch to a different template
10 12089 Twitter name is not populating for the Contacts in the new request form
11 5991/14722 If the application runs on the https mode, task/event notifications still uses http in the task/event url
12 14719  Sorting icon is missing for all the list views.
13 14741 Logo size differs for Support Rep and the Customer portal screen.
14 14730 Unable to close request from the request properties section
15 14729 View Reminder pop is not working from Request-> View Reminder section
16 14725  Option to exclude the request conversations from the indexing process to improve the application performance. (Global Config entry)
17 14313/13251 Signature with images mismatches with Support Rep & Contact conversations
18 14291 Contact phone number field is included in Customer portal page submit ticket form
19 14288  Same user will be listed as Contact and Support Rep in a single Business Unit because of some search link
20 14287 Unable to save/update signature 
21 13242/13163  A default ’empty’ resolution is added for the request template 
22 13376 Folders are sorted based on the alphabetical order while saving the repor


ManageEngine and DeskAlerts Direct Partner 



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