What’s new in ServiceDesk Plus MSP 9405?
  • PM Tasks for Service Request – Plan your preventive maintenance tasks well in advance for service requests as well. Find the feature in Admin >> Organisational Details >> Preventive Maintenance Tasks.
  • Custom Trigger Enhancements
    • Execute custom trigger actions for requests that contain replies and for approved/rejected requests.
    • Groups defined under other sites are now listed under criteria.
    • Requester name, sites and technician will now be listed under criteria.
    • Create triggers without any criteria. This feature can be enabled using query.By default, this option is disabled.
  • Organize Request Catalog – Easily sequence the templates under the request catalog to suit your requirements.Find the feature in Admin >> Service Catalog >> Reorder.
  • Export Requests – Select and export requests right from the list view, in various formats.Find the feature under Requests >> Actions.
  • Health Meter – Assess your application’s health metrics in just a glance from the community tab.Find the feature under Community >> Health Meter.
  • SDPMSP-11687 : Feature to add rich text fomatting for Account advisory.
Issues Fixed:
  • SDPMSP-10194 : Service catalog page crashed when reserved words are used in Account login URI.
  • SDPMSP-11621 : System notification is not shown correctly for request in Android app if the language of the mobile is changed from english to any other language.
  • SDPMSP-11731 : Unable to add the groups under asset module.
  • SDPMSP-11833 : FOS – File replication does not work.
  • SDPMSP-11857 : Performance issue in Request Id search.
  • SDPMSP-11892 : Account’s are not listed in Account drop down in certain cases


Build Release

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