ManageEngine ServiceDesk Plus MSP – Build 9402 Released

What’s new in ServiceDesk Plus MSP 9402?

• GDPR : User privacy management : Handle personal data of users (both technicians and end users) in accordance with privacy regulations such as the GDPR. In the Request module, you can now mark out all fields that contain users’ personally identifiable information (PII), making it easy for admins to identify what PII is collected and stored in ServiceDesk Plus MSP. In addition, when users exercise their right to be forgotten, admins can anonymise the deleted users’ names to random text and delete the associated PII from the application. Find this feature under Admin >> Privacy Settings.
• Homepage Enhancements : Customize technician’s home page by adding/organizing widgets, and changing the layout and background color. Find the feature under Home >> Customize.
• HTML Editor Enhancements : Edit email notification content as HTML and use $ to add variables to the content. Find the feature at Admin >> Notification Rules >> Customize template >> Edit HTML.
• Unified Notification Rules : Customize and configure notification rules across modules under a single roof. Find the feature under Admin >> Organization Details >> Notification Rules.
• Admin Search Enhancement : Experience the enhanced admin search functionality with the categorically listed searched items. Find the feature in the Admin section.
• AMS Renewal : Be notified of the subscription expiry and apply for its renewal, right from the application. Find the feature under Technician Profile >> Get your new AMS.
• Enhancement for Category tree view : resizable.

Issues Fixed:

• SDPMSP-11663 : Incident templates are listed without considering the account selected in certain cases and the resolution is auto-populated.