Security Advisory – Important Security Fix Released for ManageEngine Access Manager Plus, PAM360 and Password Manager Pro

Details
There is a critical security vulnerability in the third party libraries of the affected products. This vulnerability allowed adversaries to execute arbitrary code via a crafted serialised Java object in an <ex:serializable> element.

Impact
This security vulnerability could allow adversaries to execute arbitrary code on affected installation of Access Manager Plus, PAM360 and or Password Manager Pro. ManageEngine strongly advise to upgrade to the latest build immediately.

Steps to upgrade
Download the latest service pack from the following links provided below

Access Manager Plus
https://www.manageengine.com/privileged-session-management/upgradepack.html

PAM360
https://www.manageengine.com/privileged-access-management/upgradepack.html

Password Manager Pro
https://www.manageengine.com/products/passwordmanagerpro/upgradepack.html

Apply the latest build to your existing product installation as per the upgrade pack instructions in the links provided above.

What if my installation has been compromised?
To verify if your installation has been affected, follow these steps below

1. Navigate to <ManageEngine_Installation_Directory>/logs
2. Open the file access_log_<Date>.txt
3. Search for the keyword /xmlrpc in the text file. If it is present, then your installation is affected.
   

What should you do if your installation has been compromised

1. Disconnect and isolate the compromised machine.
2. Create a zip file containing all the application logs, and send them to product support depending on which one has been compromised
   

Access Manager Plus: accessmanagerplus-support@manageengine.com
PAM360: pam360-support@manageengine.com
Password Manager Plus: passwordmanagerpro-support@manageengine.com

Important Note: Don’t forget to make a backup of your installation folder before you upgrade and keep the backup in a separate location. If anything goes wrong, you will have this copy as a backup which will keep all your settings intact. If you’re using an MS SQL server as the back-end database, back up the application database before upgrading. Once the upgrade is successfully completed, remember to delete the backup.

For more information or if you have any questions feel free to contact us