Features/Enhancements: | ||
Sl.No | Feature ID | Description |
1 | 14875 | Option to create requests under Account Manager login(Global config entry) |
2 | 14865 | Insert link option provided in the Execute Script section of Field & Form Rules under Admin—>Request Template |
3 | 14864 | Option to assign Support Rep from the Request list view |
4 | 14852 | Configure security settings under Admin–>User and Related Settings–>Security Settings. |
Issues Fixed: | ||
Sl.No | Issue ID | Description |
1 | 14874 | Support Rep assignment using Round Robin method is supported for all the modes of request creation.(from 8105) |
2 | 14867 | Display of improper content while adding notes and resolution through API in Turkish language. |
3 | 14868 | If the user is a contact , account manager or support rep in 3 business units. Same user is displayed only as Support Rep in the new / edit request form irrespective of the roles. |
4 | 14821 | Sorting issue in the reporting charts(graph) of the generated Custom Reports. |
5 | 14847 | Request Status when changed from Resolved to Open within a minute, the Due by Date is set to 2065th year. |
6 | 14771 | While assigning a request from the request view, it shows the support rep name in the list, even though he’s not a support rep in the existing Business Unit, but a Contact. |
7 | 14816 | Sorting issue in the global support rep list.(Admin—>Global Settings—>Support Reps) |
8 | 14842 | Business Units not displayed properly when a user having two different roles in two Business Units is logged in. |
9 | 14845 | Request created from the Account view displays the & symbol in the email section instead of @. |
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