Expert Guidance on Migrating to Endpoint Central Cloud

At Set3 Solutions, the award-winning UK technology partner of ManageEngine, we regularly help organisations better understand and optimise their ManageEngine applications. In this case, we supported a customer in transitioning from Endpoint Central On-Premises to Endpoint Central Cloud, providing expert advice to ensure a smooth migration with minimal disruption.

Understanding the Customer’s Challenge: Migrating to Endpoint Central Cloud

The customer wanted to migrate their existing Endpoint Central On-Premises setup to Endpoint Central Cloud but had concerns about the process, data security, and the potential for data loss during the migration. They turned to us for expert advice on best practices to ensure everything went smoothly.

Our Approach: Providing Expert Advice on Endpoint Central Migration

Rather than carrying out the migration for them, we equipped the customer with a thorough understanding of the process, including:

• How Migration Works – We explained that the migration tool allows for a structured transfer of key data and settings, so their agent configurations, patch policies, and software deployment details would be safely retained.
• Data Integrity Assurance – We reassured them that no data would be lost during the migration. Both the on-premises and cloud versions would remain intact throughout, providing peace of mind.
• Device Migration – While data and configurations are migrated, we clarified that the agents would need to be uninstalled and reinstalled on each device to ensure proper alignment with the cloud setup.
• Handling Migration Failures – We highlighted the retry options in case any part of the migration ran into trouble, ensuring that specific modules could be retried without affecting the overall process.
• Post-Migration Actions – We walked them through the necessary steps after migration, such as setting up distribution servers, validating inventory scans, and manually redeploying device-specific profiles.

Migrating to Endpoint Central Cloud Using the UEM Migration Tool

During the process, we helped the customer understand how the UEM Migration tool works. This tool migrates essential details, including:

• Agent Settings: Including agent configurations, custom groups, and device metadata.
• Patch Settings: All patch deployment settings, system health policies, and automated patch deployments.
• Software and Configurations: Key software packages, as well as relevant configurations for Windows, Mac, and Linux devices.
• Mobile Device Management: Key mobile configurations, including apps, profiles, and device metadata.

We also ensured they understood the prerequisites for migration, including configuring proxy and NAT settings for Apple devices, and the necessary actions before and after migrating agents.

Ongoing Updates and Improvements

ManageEngine applications are always being updated and improved. New features and enhancements are released regularly to boost functionality. For the latest information about Endpoint Central Cloud and other ManageEngine products, feel free to get in touch with us for expert advice and support.

Find out more about the latest Endpoint Central cloud features here.

Conclusion

With our guidance, the customer gained a solid understanding of the migration process and successfully transitioned to Endpoint Central Cloud. By following our expert advice, they ensured their data was secure, their devices were correctly configured, and their migration was completed with minimal disruption.

Whilst ManageEngine does provide contracted support, at Set3 Solutions, we are committed to providing tailored assistance to help clients maximise the potential of tools like Endpoint Central. Find out more about our services here. Are you struggling with migrating to the cloud version of Endpoint Central, or a similar challenge? Our team is ready to assist. Contact your local UK partner today.